Terms and Conditions
TERMS AND CONDITIONS
FORMALIZATION OF RESERVATION:
To formalize the reservation, the following steps must be followed.
Send the client’s data:
– If the reservation is in the name of a company: company name, VAT number and address.
– If the reservation is in the name of an individual: full name, surname and ID number, as well as address.
Receive the proforma issued by Born to Cook.
It is very important that the client carefully reviews all the data and concepts reflected in the proforma (name or company name, NIF/CIF, address, description of the service, amounts, etc.) before proceeding with the payment.
Once the proforma has been validated and the corresponding invoice is issued, it will not be possible to make any modifications or corrections to it, due to traceability obligations and tax regulations that prevent altering invoices already issued.
Pay 50% of the estimated total amount and send proof of payment to info@borntocookbarcelona.com.
The remaining 50% must be paid up to 2 working days before the event.
Invoicing will be done in two parts, each part upon receipt of the corresponding proforma payment.
If a single invoice for the total amount is required, it must be requested in advance; it will be issued after receipt of the second payment.
The first proforma will be issued on the basis of an advance payment of 50% of the total estimated amount.
If this 50% does not reflect the stipulated minimum cost, and subsequently in the second invoice a lower number of attendees than the established minimum is confirmed, Born to Cook will include an additional line for “Minimum participation required”, until the amount corresponding to the agreed minimum is reached.
Important: The reservation will not be considered confirmed until Born to Cook has received proof of payment of the deposit.
No dates will be blocked without prior formalization.
If the client needs some time to make a final decision, he/she can request a pre-booking. In case another request is received for the same day and time, Born to Cook will inform the client to make a final decision, as long as the conversation remains active and no more than 5 working days have passed without an exchange of mails.
If there is inactivity in the communication and/or no response is received within said period, Born to Cook will consider the pre-booking cancelled.
CUSTOMIZED OFFERS:
Born to Cook prepares and sends to its customers a standard offer that reflects the company’s standard terms and conditions and services.
If the customer requests a personalized offer, the conditions expressly stated in the written communication detailing the new agreements shall prevail.
Consequently, the standard offer will no longer be binding and the terms and conditions of the accepted personalized offer will apply.
Prices for off-site events may vary according to location, logistics and space characteristics.
Activities and services should be adapted to local conditions.
An indicative estimate may be provided, but final amounts will be confirmed with the final quotation.
PAYMENT METHODS:
Born to Cook accepts payments by credit card, bank transfer and PayPal.
Domestic card payments: a secure payment link will be provided.
National and international bank transfers:
IBAN: ES64 2100 0152 5402 0091 6240
SWIFT/BIC: CAIXESBBXXX
The commissions derived from the transfer will be charged to the customer.
International card payments: exclusively through PayPal.
Payments made via PayPal will be subject to an additional 5% surcharge.
ATTENDEES:
Each activity requires a minimum number of participants.
If the group does not reach the minimum, the corresponding costs must be covered, without the provision of additional services.
Any change in the number of attendees must be notified at least 2 working days in advance.
If the final number is lower than agreed and is not communicated, the amount cannot be adjusted.
If the number exceeds the number agreed upon, acceptance is subject to availability.
ALLERGIES AND SPECIAL DIETS:
Allergies, intolerances or special diets must be communicated at least 2 working days in advance.
Once the service has started, it will not be possible to modify ingredients or preparations.
ASSEMBLY AND FURNITURE AVAILABLE:
In participatory activities, the standard set-up will be in cocktail format, unless otherwise indicated.
Other assemblies should be consulted in advance and may involve additional costs.
In private restaurant services, the menu will define the type of set-up.
SCHEDULES, ACCESS AND SECURITY:
Access will be limited to established hours and authorized personnel.
Time changes must be communicated in advance and may involve surcharges.
External suppliers must be approved in advance.
Born to Cook is not responsible for losses, damages or accidents caused by guests or suppliers of the client.
The use of dangerous elements will not be allowed without express authorization.
THIRD-PARTY ORDERS:
Orders to external suppliers must be placed at least 15 days in advance.
Born to Cook will only process them upon receipt of proof of full payment.
In case of cancellation, no reimbursement of handling fees or supplier charges will be made.
DATE CHANGES:
More than 30 days before: no surcharge.
Between 15 and 29 days: 10 %.
Between 7 and 14 days: 20 %.
Less than 7 days: 30 %.
Date changes are subject to availability.
CANCELLATION POLICY AND CONDITIONS:
More than 30 days: 80% of the deposit will be refunded.
Between 16 and 30 days: 50% refund.
15 days or less: no refund will be made.
No management fees or commissions will be reimbursed.
The cancellation must be communicated by e-mail to info@borntocookbarcelona.com.
CANCELLATION BY BORN TO COOK:
In case of cancellation by the organizer, the full amount paid will be refunded.
Alternatively, the client may use the paid deposit plus 20% as credit for future events.
BY CONTRACTING OUR SERVICES, THE CLIENT IMPLICITLY ACCEPTS ALL THE TERMS AND CONDITIONS DESCRIBED HEREIN.
WE RECOMMEND THAT YOU READ THE CONTENTS CAREFULLY BEFORE FORMALIZING ANY RESERVATION OR TRANSACTION.
TERMS & CONDITIONS
FORMALIZATION OF THE RESERVATION:
To formalize the reservation, the following steps must be followed.
Send the customer’s details:
– If the reservation is made in the name of a company: company name, tax ID number and address.
– If the reservation is made in the name of an individual: full name, surname(s), ID number, and address.
Receive the proforma invoice issued by Born to Cook.
It is very important that the client carefully review all the information and details included in the proforma invoice (name or company name, tax ID/VAT number, address, service description, amounts, etc.) before making the payment.
Once the proforma invoice has been validated and the corresponding invoice has been issued, no modifications or corrections may be made, due to traceability requirements and tax regulations that prohibit altering invoices that have already been issued.
Pay 50% of the total estimated amount and send proof of payment to info@borntocookbarcelona.com.
The remaining 50% must be paid no later than two business days before the event.
Invoicing will be carried out in two installments, each one issued upon receipt of payment for the corresponding proforma invoice.
If a single invoice for the total amount is required, this must be requested in advance; it will be issued after the second payment has been received.
The first proforma invoice will be issued based on a 50% advance payment of the total estimated amount.
If this 50% does not reflect the stipulated minimum cost and the second invoice later confirms a number of attendees lower than the established minimum, Born to Cook will include an additional line item for “Minimum Participation Required” to reach the agreed minimum amount.
Important: the reservation will not be considered confirmed until Born to Cook has received proof of payment for the deposit.
Dates will not be blocked without prior formalization.
If the client needs time to make a final decision, a pre-booking may be requested. If another request is received for the same date and time, Born to Cook will inform the client so a final decision can be made, provided the communication remains active and no more than five business days have passed without an exchange of emails.
If there is inactivity in communication and/or no response is received within this period, Born to Cook will consider the pre-booking cancelled.
CUSTOMIZED OFFERS:
Born to Cook prepares and sends its clients a standard offer reflecting the company’s general terms and usual services.
If the client requests a customized offer tailored to specific needs, the terms expressly stated in the written communication detailing the new agreed conditions will prevail.
Accordingly, the standard offer will no longer be binding, and the applicable terms will be those of the customized offer accepted by the client.
Prices for Born to Cook services for events held outside its facilities may vary depending on location, logistical conditions, and the characteristics of the venue.
Activities and services must be adapted to the conditions of the location.
An indicative estimate may be provided, but final amounts-especially those related to external suppliers-will be confirmed once the final budget has been issued.
PAYMENT METHODS:
Born to Cook accepts payments by bank card, bank transfer, and PayPal.
National card payments: a secure payment link provided by the collaborating bank will be supplied.
National or international bank transfers:
IBAN: ES64 2100 0152 5402 0091 6240
SWIFT/BIC: CAIXESBBXXX
Any costs or fees arising from bank transfers, whether national or international, shall be borne by the client.
International card payments: processed exclusively through PayPal.
Payments made via PayPal are subject to an additional 5% surcharge on the total invoice amount.
ATTENDEES:
Each activity requires a minimum number of participants.
If the group does not reach the required minimum, the costs corresponding to the stipulated minimum must be covered, without the provision of additional services.
Any changes to the final number of attendees must be communicated at least two business days prior to the event.
If the final number is lower than agreed and no prior notice is given, the price cannot be adjusted and the previously agreed amount must be paid.
If the final number of attendees exceeds the agreed number, acceptance will be subject to availability and prior notice of at least two business days.
ALLERGIES AND SPECIAL DIETS:
Any allergies, intolerances, or special dietary requirements must be communicated at least two business days before the event date.
Once the service has begun, ingredients and preparations cannot be modified.
SETUP AND AVAILABLE FURNITURE:
For participatory activities, the standard setup is cocktail-style, unless otherwise specified.
Any alternative setup must be discussed in advance and may involve additional costs.
For private restaurant services, the menu will determine the appropriate setup.
SCHEDULES, ACCESS, AND SAFETY:
Access to the venue will be limited to the agreed schedules and authorized personnel.
Any changes to the event duration must be communicated in advance and may result in additional charges.
External vendors must be notified and approved in advance.
Born to Cook is not responsible for losses, damages, or accidents caused by guests or suppliers contracted by the client.
The use of items that may pose a risk to safety, furniture, or facilities is not permitted without express authorization.
THIRD-PARTY ORDERS:
Orders from external suppliers must be placed at least 15 days in advance.
Born to Cook will process such orders only after receiving full proof of payment.
In the event of cancellation, management fees and supplier charges will not be refunded.
DATE CHANGES:
More than 30 days before the event: no surcharge.
Between 15 and 29 days: 10%.
Between 7 and 14 days: 20%.
Less than 7 days: 30%.
All date changes are subject to availability.
CANCELLATION POLICY AND CONDITIONS:
More than 30 days before the event: 80% of the deposit will be refunded.
Between 16 and 30 days before the event: 50% of the deposit will be refunded.
15 days or less before the event: no refund will be issued.
Management fees and commissions are non-refundable.
Cancellations must be communicated by email to info@borntocookbarcelona.com.
CANCELLATION BY BORN TO COOK:
If the event is cancelled by the organizer, the full amount paid will be refunded.
Alternatively, the client may use the deposit paid, increased by 20%, as credit for future events.
BY CONTRACTING OUR SERVICES, THE CLIENT IMPLICITLY ACCEPTS ALL TERMS AND CONDITIONS SET OUT IN THIS DOCUMENT.
WE STRONGLY RECOMMEND READING THE CONTENT CAREFULLY BEFORE FORMALIZING ANY RESERVATION OR TRANSACTION.